Get in Touch With Us
Got a question about a review, spotted something that needs updating, or want to flag a concern about a casino not on GamStop featured on this site? This page explains how to reach us and what kind of enquiries we can help with.
How to Get in Touch
Email is the best way to reach our team. Write to us at [email protected] and we'll aim to get back to you within two working days. A real person reads every message — we don't rely on automated replies to do the work for us.
If you can, tell us upfront what your message is about. Whether it's a question about wagering requirements on a specific offer, a correction to a payment method we've listed, or feedback on our trusted non GamStop casinos guide, a clear subject line means we can route it to the right person faster.
What We Can Help With
- Questions about our reviews — If a welcome bonus, wagering requirement or withdrawal limit mentioned on the site isn't clear, ask and we'll clarify what we know.
- Corrections and factual updates — Casino terms change often. Offers, minimum deposits and free spin allowances get revised without much notice, so if something looks out of date, tell us and we'll check it.
- Feedback on coverage — If there's a topic around casinos not on GamStop you think we should cover in more depth, such as cryptocurrency payments, KYC checks or sports betting features, let us know.
- Partnership or editorial enquiries — If you represent a casino brand, payment provider or affiliate network and want to discuss working with us, introduce yourself and explain what you have in mind.
- Concerns about gambling harm — If you or someone you know is struggling with gambling, mention this in your message. We can point you towards GamCare and other support services, though we are not a crisis service ourselves.
What We Can't Do
We're a research and review site, not a casino operator. That means we can't process withdrawals, resolve account disputes, verify your identity documents or influence a casino's decision on a complaint. Those matters sit with the casino itself, and in some cases with the licensing authority that issued its operating licence.
If you're having a dispute with a non GamStop casino over a withdrawal, bonus term or account closure, your first step should be the casino's own customer support or complaints procedure. If that doesn't resolve things, check whether the operator's licensing body — often based outside Great Britain, since these sites sit outside UK Gambling Commission regulation — offers an independent dispute resolution route.
Support for Gambling-Related Concerns
If gambling is causing you difficulty, GamCare offers free, confidential support and can be reached through their national helpline and website. GAMSTOP covers self-exclusion from UK-licensed sites only, so readers who have self-excluded and are researching casinos outside that scheme should weigh the reasons for that exclusion carefully before continuing to gamble elsewhere. Deposit limits, loss limits and self-exclusion tools offered directly by individual casinos are worth checking before you sign up anywhere, GamStop-covered or not.
Response Times and What Happens Next
Most enquiries get a reply within two working days. During busier periods — around major updates to our non GamStop casino rankings, for example — it may take slightly longer. We'll always follow up, even if the answer is simply that we need more time to look into something.
We take accuracy seriously, particularly around figures like wagering percentages, withdrawal processing times and licensing claims. If reader feedback shows we've got something wrong, we'd rather hear about it and fix it than leave it standing.
Before You Write In
A few quick checks that might save you a round trip:
- If your question is about a specific offer's terms, note the casino name and the offer as advertised — bonus terms are revised regularly and this helps us check the current version.
- If you're asking about eligibility or account restrictions, mention your general location, since payment methods and account rules can differ between Great Britain and other parts of the UK.
- If you're reporting a suspected error, a link or screenshot of where you saw it helps us verify and correct it quickly.
Thank you for taking the time to read this far. We look forward to hearing from you.